Rights, obligations and responsibilities
Privacy Policy
Nat Ross (the Company) respects your privacy and are committed to its protection. This notice summarises our policies and practices in that regard.
Examples of personal data (information) we collect
Your full name, contact numbers, email addresses, residential addresses, passport details and work permits.
The purpose of the collection of personal data
For international shipments, we collect copies of your passport and work permit to facilitate customs clearance and delivery. For domestic moves, we collect details on your new residential address and contact numbers to enable our team to provide service to you.
Your choice and consent
By agreeing to use our services, you consent to the collection and use of your information. You can decide not to disclose part of your personal information, to restrict access to your personal record, or to withdraw your consent for us to use your personal information. If you do so, then depending on the nature of your request, we may not be in a position to provide our services to you. How and when we collect personal information We collect information from you when you contact us, when you request our services, and/or when you formally authorise services.
Use, retention and disposal
We promise to limit the use of your personal information only to enable us provide our services to you. We only retain personal data as long as it is necessary to fulfil the purpose for which the data is to be used. The Company will destroy any documents it holds with personal data in accordance with our internal policy, and applicable laws.
Access
We will allow limited access to personal data to only our properly trained and authorised employees and third parties. The personal information we collect is never sold, lent or leased to third parties.
Disclosure to third parties
We keep all personal information confidential but, from time-to-time may provide your personal information to third parties for the purposes identified in this notice. Such third parties may include governmental authorities, and persons to whom we are required to make disclosures in order to complete customs clearance of your shipment. It may also include freight forwarders to whom we are required to disclose consignee details and agents, contractors, service providers and counterparties in connection with our operations or services. We disclose personal information to persons under a duty of confidentiality which extends to those persons to whom we are required to make disclosure under the applicable EU Directive known as GDPR and the laws outside of the region.
Data security
We store personal data electronically under a two-step password-protection process. Encryption technology is used on our secured websites. We only permit authorised employees to access personal data, and our employees are trained on our privacy policies.
Accuracy
We commit to maintain accurate, complete, and relevant personal information for the purposes identified in the notice. We encourage you to contact us to keep your personal data up-to-date.
Monitoring and enforcement
We implement a variety of security measures to maintain the safety of your Personal Data. Sensitive personal data only to be accessed by those authorised with special access rights to our systems. Supervisors and managers monitor and enforce the protection of personal data.
We may conduct direct marketing via email, direct mail, telephone and other similar means of communication. You may choose not to receive such materials by telling us, and we will cease to do so.
To access, review, update or correct data, to cease communications, to withdraw your consent, and questions or complaints, please send your request to the relevant Nat Ross office.
Revision April 1st 2018.
Terms and Conditions
Introduction
These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word “You? or “Your? it means the customer(s) identified in the Quotation who requests the removal and/or storage services, where this customer includes more than one person we may accept instructions from any of these persons and all obligations contained herein are undertaken by such persons on a joint and several basis. “We?, “Us? or “Our? means Nat Ross Limited a company incorporated under the laws of Ireland (registration number 19044)] having its registered office at Pouladuff Road, Cork.
In Clauses 8, 9, and 10we seek to limit or exclude our liability for loss and damage. We recommend you arrange insurance to cover your goods. We are able to arrange insurance for your goods which will be for your benefit upon request. This insurance will form a separate agreement between you and the Insurers and separate conditions will apply.
1. Our Quotation
1.1. Our quotation, unless otherwise stated, does not include insurance, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.
1.2. Our Quotation constitutes an offer by us to provide the services as are described in the Quotation. Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:
1.2.1. If the services does not commence within twenty-eight days of acceptance;
1.2.2. Where we have given you a price including re-delivery from store within our quotation and the re-delivery from store has not taken place within six months from the date of the issue of the quotation;
1.2.3. Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.
1.2.4. The services is carried out on a Saturday, Sunday, or Public Holiday (as defined under the Organisation of Working Time Act 1997) or outside normal hours (08.00-18.00hrs) at your request.
1.2.5. We have to collect or deliver goods at your request above the ground floor and first upper floor.
1.2.6. If you or your agents request collection or access to your goods whilst they are in store;
1.2.7. We supply any additional services, including moving or storing extra goods (in which case these conditions shall apply to such services).
1.2.8. The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
1.2.9. We have to pay parking or other fees or charges in order to carry out services on your behalf. For the purpose of this Agreement parking fines for illegal parking are not fees or charges and you are not responsible for paying them.
1.2.10. There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed services.
1.2.11. We agree in writing to increase our limit of liability set out in Clause 8.1prior to the services commencing;
1.3. You agree to pay any reasonable charges arising from the above circumstances.
1.4. You shall be deemed to accept our Quotation if you sign the Quotation, or if you make any payment for the services.
2. Work not included in the quotation
2.1. Unless agreed by us in writing, we will not:
2.1.1. Pack and/or unpack goods before or after removal;
2.1.2. Dismantle or assemble furniture of any kind;
2.1.3. Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment, including without limitation blinds, curtains, wall mounted fixtures, fitted floor coverings or carpets;
2.1.4. Move items from a loft/attic, unless properly lit and floored and safe access is provided;
2.1.5. Move or store any items excluded under Clause4; or2.1.6. Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.
3. Your responsibility
3.1. It will be your responsibility to:
3.1.1. Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as our liability is limited under clauses 8.1and 8.2.
3.1.2. Ensure there is proper and suitable access at all appropriate times to your premises to enable us to carry out the services.
3.1.3. Obtain at your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.
3.1.4. Pay for any parking or meter charges incurred by Us in carrying out the services.
3.1.5. Be present or represented throughout the collection and delivery of the removal.
3.1.6. Where we provide you with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the goods.
3.1.7. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
3.1.8. Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present. You are solely responsible for the safety and security of all of the goods up to the point of departure from the collection address and from the point of arrival at the delivery address.
3.1.9. Safeguard our packing cases and any other removal equipment during the time that same is at the collection address or at the delivery address until same are returned by you to us.
3.1.10. Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
3.1.11. Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
3.1.12. Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes and petrol lawn mowers are clean and dry and have no residual fluid left in them;
3.1.13. Provide us with a correct and up to date postal address, email address and telephone number during removal transit and/or storage of goods.
3.2. Other than by reason of our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
4. Goods not to be submitted for removal or storage
4.1. Unless previously agreed in writing by one of our directors or other authorised representatives, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under 4.1.1 below may present risks to health and safety and of fire. Items listed under 4.1.2 to 4.1.7 below carry other risks and You should make Your own arrangements for their transport and storage.
4.1.1. Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
4.1.2. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
4.1.3. Goods likely to encourage vermin or other pests or to cause infestation or contamination.
4.1.4. We shall notify you in writing as soon as practicable if any of the goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to you.
4.1.5. Perishable items and/or those requiring a controlled environment.
4.1.6. Any animals, birds, fish, reptiles or plants.
4.1.7. Goods which require special licence or government permission for export or import.
4.2. If You submit such goods without our knowledge We will make them available for Your collection and if You do not collect them within a reasonable time We may dispose of any such goods found in the consignment. You hereby indemnify Us in respect of any charges, expenses, damages, legal costs or penalties reasonably incurred by Us in disposing of the goods.
5. Ownership of the goods
5.1. By entering into this Agreement, you hereby warrant, represent and undertake that:
5.1.1. The goods to be removed and/or stored are Your own property, free of any legal charge; or
5.1.2. You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and you have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.
5.1.3. If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately.
5.2. You hereby indemnify us in respect of against all awards, costs, damages, claims, demands, interest, expenses, losses and liabilities of whatsoever nature arising from any claim for brought against Us if either statement made in clause 5.1.1 or 5.1.2 is untrue.
5.3. If You wish to transfer responsibility of this Agreement to a third party You will advise us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with you will remain in force until We have received a signed agreement from the third party.
6. Charges if You postpone or cancel the removal
6.1. If You postpone or cancel the removal, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below at clauses 6.1.1 to 6.1.4 “Working Days” means a day falling on Monday to Friday other than a Public Holiday (as defined above).
6.1.1. More than 10 Working Days before the removal was due to start: no charge.
6.1.2. Between 5 and 10 Working Days inclusive before the removal was due to start: not more than 30% of the removal charge.
6.1.3. Less than 5 Working Days before the removal was due to start: not more than 60% of the removal charge.
6.1.4. On the day the removal starts or at any time after the services commences up to 100% of Our charges.
7. Payment
7.1. Unless otherwise agreed by us in writing, payment is required in full by cleared funds in advance of the removal or storage period. In default of such payment We reserve the right to refuse to commence removal or storage until such payment is received.
7.2. In respect of all sums which are overdue to us, We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate (main refinancing operations) for the time being of the European Central Bank.
8. Our liability for loss or damage
8.1. We do not know the value of your goods therefore We limit our liability to a fixed limit per item. The amount of liability We accept under this Agreement is reflected in our charges for the services. If You wish us to increase our limit of liability per item you agree to pay a higher price for the services as stated in clause 1.2.11.
8.2. Unless otherwise agreed in writing our liability to You under and/or arising out of or in connection with this Agreement, for breach of contract, for tort (including negligence), under statute or howsoever otherwise arising, shall not exceed €50 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part to cover the cost of repairing or replacing that item.
8.2.1. We will only accept liability for loss or damage(a) arising from our negligence or breach of contract whilst the goods are in Our physical possession, or(b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim.
8.2.2. Where we engage an international transport operator, shipping company or airline to convey Your goods to the place, port or airport of destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.
8.2.3. If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination, You may have limited recourse against the carrier depending upon the carrier’s particular terms and conditions of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is Your responsibility to arrange adequate marine/transit insurance cover.
8.2.4. We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of Our negligence or breach of contract.
8.3. For the purposes of this Agreement an item is defined as:
8.3.1. The entire contents of a box, parcel, package, carton, or similar container; and
8.3.2. Any other object or thing that is separately moved, handled or stored by us.There is an excess on the above and any transit or storage contract of €350.00 for each and every claim, this means we shall only be liable to you in respect of losses over €350.00
9. Damage to premises or property other than goods
9.1. Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore Our liability is limited as follows:
9.1.1. If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
9.1.2. If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.
9.1.3. If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental condition of this Agreement. There is an excess to each and every claim of €5000.00, this means that for each claim we shall only be liable to you in respect of losses over €5000.00
10. Exclusions of liability
10.1. We shall not be liable for loss or damage caused by fire or explosion. It is Your responsibility to insure Your goods against fire or explosion. If You ask Us in writing to arrange fire insurance cover for You, We will, provided You declare the full replacement value of Your goods and pay the premium in advance.
10.2. We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
10.3. Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:
10.3.1. Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
10.3.2. Moth or vermin or similar infestation.
10.3.3. Cleaning, repairing or restoring unless We arranged for such services to be carried out.
10.3.4. Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water.
10.3.5. For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by Us.
10.3.6. For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
10.3.7. For any goods which have a pre-existing defect or are inherently defective.
10.3.8. For perishable items and/or those requiring a controlled environment.
10.3.9. For items referred to in Clause 4.
10.4. No employee of Ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.
10.5. Where goods are handed out from store Our liability will cease upon handing over the goods to You or Your authorised representative (see Clause 11.1 below).
10.6. We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where:(a) there is no breach of this Agreement by Us or by any of Our employees or agents (b) such loss or damage is not a reasonably foreseeable result of any such breach.
10.7. Except as expressly provided in this Agreement all warranties and conditions, whether express or implied by statute, common law or otherwise are hereby excluded to extent permitted by law.
11. Time limit for claims
11.1. If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent or as soon as practically possible.
11.2. For goods which We deliver, You must advise us in writing of any loss and damage within 7 days of delivery by Us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within 7 days of delivery.
12. Delays in transit
12.1. Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.
12.2. If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.
12.3. Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.
13. Our Right to Hold the goods (lien)
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges.We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement which You have entered into with Us. (See also Clause 21). These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. In such circumstances, the terms and conditions of this Agreement shall continue to apply.
14. Our right to sub-contract the services
14.1. We reserve the right to sub-contract some or all of the services. If We sub-contract, then this Agreement will still apply.
15. Route and method
15.1. We have the right to choose the method and route by which to carry out the services.
15.2. Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.
16. Advice and information for International Removals
We will use Our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.
17. Applicable law
This Agreement and all non-contractual obligations arising from or connected with it are governed by and construed in accordance with the laws of Ireland. This contract is made in Dublin and the parties hereby agree that the courts of Ireland sitting in Dublin shall have exclusive jurisdiction to hear and decide any suit, action or proceedings and to settle any disputes which may arise out of or are in connection with this Agreement.
18. Your forwarding address
18.1. If You instruct Us to store Your goods, You must provide a correct and up to date postal address, email address and telephone number and notify Us if any of these details change. You hereby agree that all correspondence and notices will be deemed to have been received by You 7 days after sending it by post or email to Your last address set out in the Quotation or subsequently notified by You to Us.
18.2. If You do not provide Us with a postal and email address or respond to Our correspondence or notices, We may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be deemed to have been received by You 7 days after the publication date of the newspaper. Note: If We are unable to contact you, We will charge you any costs incurred in establishing Your whereabouts.
19. List of goods (inventory) or receipt
Where we produce a list of Your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or within a reasonable period agreed between us, notifying Us of any errors or omissions.
20. Revision of storage charges
We review our storage charges periodically. You will be given 30 days’ notice in writing of any increases.
21. Our right to Sell or dispose of the goods
If payment of Our charges relating to Your goods is in arrears, and on giving You 3 months’ notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest, in the event that You fail to provide Us with up to date contact details and we are unable to contact You, we will notify You at the last postal and email address which You provided that we will hold such surplus for 1 year from the date of sale, if you fail claim this surplus within this period You shall be deemed to have forfeited this surplus to Us. If the full amount due is not received, We may seek to recover the balance from You. All storage accounts must be paid 30 days in advance. A late payment fee wil be applied to each overdue account.
22. Termination
If payments are up to date, We will not end this contract except by giving You 3 months’ notice in writing. If You wish to terminate Your storage contract, You must give us at least 10 Working Days’ notice (working days are defined in Clause6above). If We can release the goods earlier, We will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.
23. Variation
These terms may be varied by Us providing You with 3 months’ advance written notice, if You do not agree to any variation which We propose then such notice shall be deemed a notice of termination in accordance with clause 22 and You should make arrangements to remove Your goods from the store on the expiry of those 3 months. If You leave Your goods in store and/or continue to make storage payments You shall be deemed to have accepted such variation.24. Consumer rightsIn the event that You enter into this Agreement as a consumer and there is any conflict between any provision of this Agreement and your statutory rights, then your statutory rights are unaffected and shall supersede such provision.
